Cargo iQ, a non-profit airfreight quality standards group, has launched an upgrade to its offset management platform ENCORE, which provides greater visibility of shipments to ground handling agents (GHAs). The new system offers service timelines for shipments that are related to GHAs’ service level agreements (SLAs) with airline partners. Cargo iQ believes this enhanced visibility of delivery timelines will drive better on-time performance, since they are crucial data for planning activities, meeting service commitments and reaching milestones.
The ENCORE system uses the data input by airlines to create a route map for each shipment. The same principle applies for the interface at the origin airport, where the on-time handover from the forwarder to the GHA is a critical step in the supply chain. The system makes it easier to meet targets by providing a single place for referencing offsets, preventing discrepancies in actual versus planned process times that can lead to disputes between GHAs, airlines and forwarders.
Chris Davies, technology and product manager at Cargo iQ, said, “With this latest upgrade to ENCORE, all parties involved in the movement of a shipment will now have visibility on the planning that goes into creating a route map, which is essential for meeting on-time performance expectations and driving quality in the supply chain. This visibility not only means that shipments are more likely to arrive on time, but it also helps to protect the integrity of time-critical shipments and protect stakeholders from incurring unfair penalties when offsets are missed.”
Cargo iQ is supported by IATA and its members include airlines, forwarders, ground handlers, IT solution providers and road feeder services providers (RFS). In addition to the new ENCORE upgrade, earlier this year the group members Turkish Airlines, Kuehne+Nagel and Swissport introduced a new Freight On Hand (FOH) Cargo iQ tracking milestone in their Nairobi operations to help successfully resolve issues with shipment acceptance.
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